Privacy policy

Privacy Policy (In Plain English)

Last updated: January 31, 2026

At Farmaish, privacy isn’t a checkbox - it’s trust.
When you share your information with us, you’re trusting us to treat it with care, restraint, and common sense. We take that seriously.

We only collect information when it helps us:

  • Deliver your order

  • Talk to you properly

  • Improve how Farmaish works

Nothing extra. Nothing sneaky.


The Short Version (If You Don’t Want Legal Jargon)

  • We collect only what we need

  • We don’t sell your data

  • We use trusted tools (like Shopify) to run the store

  • Your data is protected with reasonable security measures

  • You can ask us what we have, fix it, or delete it

If you ever feel uncomfortable, just ask us.


What Information We Collect (And Why)

Information You Give Us Directly

When you place an order or talk to us, we may collect:

  • Your name, phone number, email

  • Shipping and billing address

  • Order and payment confirmation details

  • Messages you send us (WhatsApp, email, support chats)

This helps us deliver your order and support you properly.

You can choose not to share certain information, but some features (like placing an order) won’t work without it.


Information Collected Automatically

Like most websites, we collect basic technical data, such as:

  • Device and browser type

  • IP address

  • Pages you visit on our site

This helps us:

  • Improve site performance

  • Fix bugs

  • Understand what’s actually useful

We use cookies for this, nothing creepy, nothing unusual.


Information from Trusted Partners

Some services help us run Farmaish smoothly, including:

  • Shopify (store platform)

  • Payment processors (to handle payments securely)

  • Courier partners (to deliver your order)

These partners only get the information they need to do their job and no more.


How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver products to you

  • Handle returns, exchanges, and refunds

  • Respond to your questions

  • Improve our services

  • Prevent fraud or misuse

Sometimes we may send you updates or offers, but you can opt out anytime.


What We Don’t Do

Let’s be very clear:

  • ❌ We do not sell your personal data

  • ❌ We don’t trade it

  • ❌ We don’t use it to stalk you around the internet


Cookies (The Normal Kind)

Cookies help our site remember preferences and work properly.

You can block cookies in your browser, but some features may stop working correctly. That’s just how the web works.

For Shopify’s cookie details, you can visit:
https://www.shopify.com/legal/cookies


Who We Share Information With

Only when necessary, and only with:

  • Payment processors

  • Delivery partners

  • Technology providers

  • Customer support tools

If we’re legally required to share information (for example, by law enforcement), we’ll comply, but we won’t overshare.


Children’s Privacy

Farmaish is not meant for children, and we don’t knowingly collect data from anyone under 16.
If that ever happens, we’ll delete it as soon as we’re informed.


Data Security & Retention

No system is 100% perfect, but we take reasonable, industry-standard steps to protect your data.

We keep your information:

  • As long as needed to provide our services

  • As required by law

  • Or until you ask us to delete it (where applicable)


Your Rights (Yes, You Have Them)

Depending on where you live, you may have the right to:

  • See what information we have about you

  • Correct incorrect information

  • Request deletion

  • Withdraw consent for marketing

  • Ask questions or raise concerns

We won’t penalize you for exercising these rights.


International Data

Some of our tools and partners operate outside Pakistan. When data is transferred internationally, we use standard legal safeguards to protect it.


Changes to This Policy

If we update this policy, we’ll:

  • Update the date

  • Post the new version clearly

  • Never quietly change how your data is used


Questions? Talk to Us.

No ticket numbers. No robots.

📞 WhatsApp: 0333-432-7624
📧 Email: care@farmaish.pk

If something feels unclear, we’d rather explain it than hide behind legal language.