Below you'll find answers to common questions, from product details to shipping and returns. If you need more help, just reach out to our Customer Happiness Team care@farmaish.pk.
- All
- General Questions
- Order Placement
- Shipping & Delivery
- Farmaish Concierge
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with our Customer Happiness Team.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
We’re committed to providing an incredible shopping experience with quality products, fair prices, and prompt customer service. Our friendly support team is here to help, and we regularly update our collection to bring you the latest and most best quality products. We value your trust and work hard to earn it with every interaction.
We currently offer Cash on Delivery (COD) and bank transfer as payment methods.
Order Placement
It's quite simple actually.
- Browse through our categories or search for specific items.
- Add your selected products to the cart.
- Proceed to checkout, enter your delivery details, and select a payment method.
- Confirm your order.
Shipping & Delivery
Delivery typically takes 48-72 hours depending on your location. You will receive a tracking number once your order is shipped.
In the meantime, if you have any questions or concers, please free to contact our Customer Happiness Team
Farmaish Concierge
Farmaish Concierge is a one of a kind on demand delivery service where you can contact our Personal Assistants who will source, buy and deliver anything you want within Pakistan to anywhere in Pakistan and even Internationally.
We deliver all over Pakistan.
In Karachi: We offer same-day and next-day delivery services.
Other Cities: Non-perishable items are delivered via reliable courier services.
Internationally: We can also deliver anywhere in the world using reliable courier services.
We charge a 10% service fee on total product value for orders under Rs. 100,000 and 2.5% service fee on orders above Rs. 100,000.
Additionally we charge a delivery fee:
Same-Day Delivery (Karachi): PKR 500.
Next-Day Delivery (Karachi): PKR 300.
Other Cities: Delivery fees vary based on the courier service requested if any, the package weight and the its destination.
We are available from Monday to Sunday, 11:00 AM to 10:00 PM.
We accept cash on delivery (COD) and bank transfer (IBFT). Please confirm youre preferred payment method while placing your order.
Our standard delivery timeline is:
Karachi: Same-day or next-day delivery, depending on your choice.
Other Cities: Delivery timelines depend on the courier service and the destination but typically take 2–5 business days.
While we try to accomplish the task as quicky as possible, it can range anywhere from an hour to a few days depending on your request. However our team will notify you regarding the timeline upfront and update you in case of any delays. We customize delivery options, so we try our best to work with our customers requirements, and you can schedule deliveries with us as well.
You can request anything you need! However, we only deliver non-perishable items to cities outside Karachi.
Yes! Let us know your requirements, and we’ll help you source, wrap, and deliver gifts to your loved ones.
Our team visits over 40 different local markets and we have partnerships with hundreds of verified vendors spread across the country.
